March 30, 2022

Get Your Time Back by Handing Off Your Calls, with David Mason

Episode 123:

Dave started at PATLive in 2004 as a receptionist and still remembers taking calls for Ron LeGrand and his students 18 years ago. He quickly moved into Sales and Marketing, and then advanced to Training before finally settling in his current role as the Director of Customer Service. Over the years, Dave has had the opportunity to work closely with a variety of customers across various industries, but none more so than Real Estate Investors. Dave explains, “The nature of the business is that most of our interactions are via phone or email, so we don’t really get a chance to meet customers face-to-face. So, it’s always a great pleasure to attend one of Ron’s seminars and meet real customers who are using the service and enjoying it.”

What you’ll learn about in this episode:

  • What PATLive is and how to get signed up with them
  • The types of calls PATLive takes and what a typical script sounds like
  • How using PATLive can help free up your time to run the rest of your business
  • Why it’s essential to have someone else answering prospective buyer and seller calls
  • The importance of customizing your script to be more personable
  • How call tracking numbers gives you insight into your marketing ROI


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